Privacy Policy

Last Updated: November 29th, 2025

1. Introduction

At Knotti, we respect your privacy. This policy outlines how we collect, use, and share your personal information when you visit or make a purchase from www.knotti.ca.

2. Information We Collect

Personal Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely by our payment providers), email address, and phone number. We refer to this as "Order Information."

Device Information: This website is hosted on Squarespace. Squarespace collects personal data when you visit this website to power our site analytics, including:

  • Information about your browser, network, and device.

  • Web pages you visited prior to coming to this website.

  • Your IP address.

3. How We Use Your Information

We use Order Information to:

  • Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

  • Communicate with you regarding your order.

  • Screen our orders for potential risk or fraud.

We use Device Information to:

  • Optimize the site experience.

  • Generate analytics about how our customers browse and interact with the Site.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Squarespace: We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here.

  • Payment Processors: We use Squarespace Payment to securely process payments. We do not store your full credit card details on our servers.

  • Shipping Providers: We share your name and address with couriers (e.g., Canada Post) solely for the purpose of delivering your order.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, or as required by Canadian tax laws.

6. Your Rights (Canada / International)

If you are a resident of Canada or the European Economic Area (EEA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at: Email: info@knotti.ca.